qualIP Software service contracts include preventive services, incident responses and emergency services:
- Scheduled preventive services to keep your computer base running smoothly and to reduce your down-time and cost of ownership:
- Needs and requirements assessment (as requested)
- Preventive maintenance (scheduled)
- Local and network threat monitoring (24/7)
- Free incident response services to quickly respond to unpredictable day-to-day IT issues (up to a maximum number of hours):
- Remote technical support
- On-site technical support
- Free emergency after-hours incident response services; Because, sometimes, work can’t wait until the next day! (up to a maximum number of occurrences)
| Plan | Term | Max. Free Incident Response |
Max. Free Emergencies |
Price |
|---|---|---|---|---|
| IT06A | 6 months | 8 hours/month | 1 incident | 850 $/month |
| IT12A | 12 months | 8 hours/month | 2 incidents | 800 $/month |
| IT06B | 6 months | 16 hours/month | 1 incident | 1600 $/month |
| IT12B | 12 months | 16 hours/month | 2 incidents | 1500 $/month |
| IT24B | 24 months | 16 hours/month | 4 incidents | 1450 $/month |
| IT12C | 12 months | 32 hours/month | 2 incidents | 2900 $/month |
| IT24C | 24 months | 32 hours/month | 4 incidents | 2800 $/month |
Legend:
- Term: Term of the service contract.
- Max. Free Incident Response: This is a gauge of your support needs. Maximum free monthly incident response time. Extra time will be charged at usual rate of 125.00 $/hour.
- Max. Free Emergencies: After-hours incidents. Extra after-hours incidents will be charged at usual after-hours rate of 187.50 $/hour.
To sign-up for a qualIP Software support contract or for more information, please contact us.